How To Request A ReturnUpdated 7 months ago
Your satisfaction is very important to us, so we are happy to offer a 30-day return policy on first-time product orders only.
Please submit your request within 30 consecutive days from the day of delivery of your first order, using the subject line "Return Policy" or utilize the "report issue" within our help center. Please note that only first orders can be returned. To initiate the process, you must include in the message your name, your order number, and the reason that you are unsatisfied with the product. We appreciate your honest feedback! Our Customer Support team will then be happy to assist you with your request.
If the order is approved as eligible, after the returned product is received and inspected, you will then be refunded the original purchase price of the product minus a flat $9.99 fee (per eligible product). This fee covers the initial cost of shipping and handling for the product. Even if your purchase was part of a “free shipping” promotion, the $9.99 fee will still be applied towards your refund.
Please note that our return policy only applies to first-time orders.