Why did I receive an order after canceling my subscription?Updated 16 days ago
If you received a subscription order after requesting cancellation, it likely means your order was already processed before the cancellation took effect.
Our system processes orders automatically overnight, so we recommend making any subscription changes at least 24 hours before your next auto-ship date to avoid overlap.
Please get in touch with our Customer Experience Team here.
We will do our best to help! 💚