Can’t Access Your Account? Here's What to Do 👇Updated 20 days ago

No worries—we’ll help you get back in quickly! If you’re having trouble logging into your account through our Customer Portal, just follow these simple steps:

1. Double-Check Your Email Address

You’ll need to log in using the same email you used when you placed your order—this is where your order confirmation was sent.

Not sure which email you used?

• Search your inbox for your Live it Up order confirmation
• The email address that received it is the one linked to your account

2. Forgot Your Email or Can’t Find the Confirmation?

It happens! Try these quick tips:

• Check your spam, junk, or promotions folders
• Still no luck? We’re here for you.
• Contact our Customer Experience Team 👉 https://help.letsliveitup.com/en-US/contact and we’ll help verify your info and get you logged in.

3. Try These Troubleshooting Steps in the Meantime

While you're waiting or if login issues persist, these quick tech fixes might help:

🔄 Clear your browser cache
Old files in your browser’s cache can cause glitches. Clear your cache to refresh the page and clear out any temporary issues.

🌐 Try a different browser or device
Sometimes, the issue is browser-specific. Switching to another browser (like Chrome, Safari, or Firefox) or device can help isolate the problem.

🛠️ Disable browser extensions or try incognito mode
Browser extensions or add-ons might interfere with the login process. Try disabling them—or open the page in a private/incognito window.

Still stuck? Send us a message—we’ll take it from there!

We’re always here to help you get back on track. 💚