Can’t Access Your Account? Here’s How to Get Back InUpdated 29 minutes ago

No worries — we’ll help you log in again quickly! If you’re having trouble accessing your account through our Customer Portal, follow these steps:

1. Double-Check Your Email Address

Log in using the same email you used when placing your order (this is where your order confirmation was sent).

Not sure which email you used?

• Search your inbox for your Live it Up order confirmation

• The email address that received it is linked to your account

2. Forgot Your Email or Can’t Find the Confirmation?

It happens! Try this:

• Check your spam, junk, or promotions folders

• Still no luck? Contact our Customer Experience Team — we’ll verify your info and help you log in

3. Try These Quick Tech Fixes

While you wait or if issues continue:

• Clear your browser cache — removes old files that can cause glitches

• Try a different browser or device — switch to Chrome, Safari, Firefox, or another device to see if it works

• Disable browser extensions or use incognito/private mode — extensions can sometimes block logins

Still stuck? Send us a message—we’ll take it from there!

We’re always here to help you get back on track. 💚