Can't Access Your Account? Here's What to DoUpdated 3 months ago

If you're having trouble logging into your account through our Customer Portal, don't worry! Follow the steps below to regain access.

1. Use the Correct Email Address

To access your account, you must log in using the same email address you used when making your purchase. This is the email address where you received your order confirmation email.

If you're unsure which email address you used:

• Check your inbox for the order confirmation email from us.
• The email address where you received this confirmation is the one linked to your account.

2. Forgot Your Email or Can't Find the Confirmation Email?

If you're having trouble remembering the email address or can’t find the confirmation email:

• Try checking your spam or junk folder for the confirmation email.
• If you still can't find it, please contact our Support Team here https://help.letsliveitup.com/en-US/contact, and we’ll help you verify your account.