Your satisfaction is very important to us, so we are happy to offer a 30-day return policy on first-time product orders only. Please submit your request within 30 consecutive days from the day of delivery of your first order, using the subject line "

Your satisfaction is very important to us, so we are happy to offer a 30-day return policy on first-time product orders only.Please submit your request within 30 consecutive days from the day of delivery of your first order, using the subject line &quot;Return Policy&quot; or utilize the &quot;report issue&quot; within our help center. Please note that only first orders can be returned. To initiate the process, you must include in the message your name, your order number, and the reason that you are unsatisfied with the product. We appreciate your honest feedback! Our Customer Support team will then be happy to assist you with your request.If the order is approved as eligible, after the returned product is received and inspected, you will then be refunded the original purchase price of the product minus a flat $9.99 fee (per eligible product). This fee covers the initial cost of shipping and handling for the product. Even if your purchase was part of a &#x201C;free shipping&#x201D; promotion, the $9.99 fee will still be applied towards your refund.Please note that our return policy only applies to first-time orders.

How To Request A Return

Your satisfaction is important for us, so we offer a 30-day Return & Exchange Policy for all “first-time purchases” made on our site.  A “first time purchase” refers to a product that you purchase for the first time from us.  The terms of the Return

<p id="isPasted" style="margin: 0px 0px 1rem; color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Your satisfaction is important for us, so we offer a 30-day Return &amp; Exchange Policy for all &#x201C;first-time purchases&#x201D; made on our site. &#xA0;A &#x201C;first time purchase&#x201D; refers to a product that you purchase for the first time from us. &#xA0;The terms of the Return &amp; Exchange Policy are as follows:<ul style="color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-weight: 400;">Our Return &amp; Exchange Policy extends to all first-time purchases for 30 consecutive days from the day on which the first-time purchase product was delivered to you according to the tracking information from the carrier that was used for shipment. &#xA0;</li><li style="font-weight: 400;">Our policy covers all first-time purchases, but&#xA0;only&#xA0;first-time purchases. If a package delivered to you contains first-time purchase products and other products that you previously purchased from us, then the 30-day Return &amp; Exchange Policy applies to only the first-time purchase products and does not apply to the other products included in the package that you previously purchased from us.</li><li style="font-weight: 400;">Once a repeated order (i.e., an order for a product that is not a first-time purchase product) is processed and ships (either as part of a subscription or not), we cannot cancel it and will not accept returns. Therefore, we ask subscribers not interested in receiving their next automatic order to cancel/skip it at least 24 hours before it automatically renews and ships. The delivery schedule can be monitored and managed in real-time on the&#xA0;<a href="https://ensosuperfoods.com/tools/recurring/get-subscription-access">customer portal</a>.</li><li style="font-weight: 400;">Please note that customers are responsible for 100% of the shipping costs of shipped and returned items. We offer a full refund on the total price that was originally paid, excluding the fulfillment cost (flat fee of $9.99).</li><li style="font-weight: 400;">For returns, please message via the help center with the subject &apos;Return&apos; and include your&#xA0;order number, name and the reason for the return.</li><li style="font-weight: 400;">We will provide you with instructions regarding where to send returned products. Customers are strongly recommended to get proof of postage and tracking information so we can track and confirm delivery of returned products. &#xA0;If we do not receive your returned products, then we unfortunately will be unable to process a refund for your returned products and you will be required to bear the cost of the returned products.</li><li style="font-weight: 400;">When the returned item is received and passes an inspection conducted by us in our discretion, you will receive a confirmation email notifying you about the status of your return and your requested refund.</li><li style="font-weight: 400;">If your refund request is approved, then it will be processed and the credit will automatically be applied to your credit card or original payment method shortly after. We can only issue refunds back to the original form of payment.</li></ul>

Returns

How To Request A Return

What is your Return/Refund Policy?