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Shipping & Delivery

What is your shipping policy?

We work hard to make sure our products arrive as fast as possible and aim to ship orders on the first business day after they are placed. However, delivery time will depend on the shipping method you choose (standard or express) and your distance fro

How can I check the status of my order?

Once your order has been shipped, you will receive a shipping confirmation email from us that includes your order tracking number. Alternatively, you may go to the Track Order section of our Help Center, and sign in using your email address or the ph

I did not receive my order, but the tracking shows it was delivered. What should I do?

Occasionally, tracking information can be a bit off. It’s possible a family member or neighbor picked up your package by mistake, so we recommend checking with them first. Our deliveries usually arrive in bubble mailers, so be sure to look for a pack

How do I contact customer support if there's an issue with my order or subscription?

If you are encountering issues with your order or subscription and wish to reach customer support, please provide your email address by dropping it in the chat or contact field available. Our Customer Support Team will promptly reach out to you to re

How long will it take to receive my package?

We do our best to send out orders promptly, usually within one business day. How quickly your order arrives depends on whether you choose standard or express shipping, and where you're located. Please note that delivery times can vary, especially in

What shipping carriers do you use?

We partner with UPS, USPS, and DHL for deliveries. While we can't promise which carrier will deliver your order, we're here to help! If you have special delivery preferences, please contact us before ordering. We'll do our best to accommodate your ne

Do you have international shipping?

Currently, we only offer shipping to addresses within the United States. While we don’t currently provide international shipping, we’re excited about the possibility of expanding to more countries in the future!

How much does shipping cost?

We’re thrilled to offer free standard shipping on all orders! For those who need their items a little faster, express shipping is available for just $9.99.

Why is my order stuck in transit?

Sometimes, the carrier tracking information may not update in real-time and can lag behind the actual status of your shipment. This is a common occurrence and often resolves itself as the package moves through the carrier’s network. If your tracking

I noticed my address is incorrect. How can I fix it on my order?

We’re happy to help if your order hasn’t started processing yet! Since we ship to the exact address entered at checkout, we recommend double-checking your address before submitting your order. If you realize there’s an error and your order hasn’t bee