How do I manage my subscription?
You can manage your subscription by logging in to your customer portal here. Please make sure to make any changes at least 24 hours before your next order is processed.
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Subscriptions
How do I access my customer portal?
Hey there! Congrats on becoming a subscriber! We’re super excited to join you on your health journey. If you're not a member yet, no worries! Just follow these quick and easy steps:1. Register the email address linked to your subscription here before
How do I know when my next order will ship?
Once you have logged into the customer portal the date of your next shipment will be shown on the main page. It will also provide you with options to send now, reschedule, or skip this upcoming shipment. You can also select "view upcoming orders" whi
Sending, rescheduling, or skipping upcoming order
Login to you customer portal (if you're unsure how here's a link to help you get started). To modify the timing for your next order you can select from send now, reschedule, or skip. By clicking "Send now" your order will be processed immediately. Pl
How can I update my address or payment information?
You can manage your address or payment information by logging in to your Customer Portal here. Go to Address and Payment Details.
How do I add additional products to my subscription or next order?
Once you're logged into your customer portal, you'll see product options with a simple "add" button below each item. From there, you can:- Confirm the flavor (if applicable)- Choose the quantity- Select a one-time or recurring order with your preferr
Can I change the frequency of my monthly orders?
Yes! Once you log into your account you can select "Manage subscriptions". This gives you details of any active or inactive subscriptions and the selection to manage each individual selection. You will then be given options to temporarily reschedule
Can I cancel my subscription?
Yes, you are able to cancel your subscription at any time by logging into your account and selecting "Manage subscriptions". Depending on your specific needs we also have options to reschedule or skip upcoming shipments as well as modifying the overa
I’m having trouble logging in to my account. What should I do?
If you are having trouble logging into your account to manage your subscription, please try using the "FORGOT" option to receive a temporary password to your email. If you do not receive a verification code, or if the code expires before you can use
If I face technical issues with my account or subscription, who can I contact?
Should you encounter any technical difficulties with your account or managing your subscription, please reach out to our Customer Support Team. We will work diligently to resolve the issue and provide you with the assistance needed to ensure you are
What if I’m moving or traveling?
You can pause and resume your upcoming orders by logging in to your Customer Portal. Let our Customer Support Team know if you need any help with this. Safe travels!