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Subscriptions

How do I manage my subscription?

You can easily manage your subscription by logging into your customer portal:. 👉 https://letsliveitup.com/tools/recurring/get-subscription-access. ➡ Need a little more time before your next order?. No worries at all! You can easily reschedule or ski

How do I access my customer portal?

Congrats on becoming a subscriber! 🎉 We're so excited to be a part of your health journey and can’t wait to support you every step of the way! 💚Just follow these quick and easy steps to access your customer portal:1. Register the email address link

Can't Access Your Account? Here's What to Do

If you're having trouble logging into your account through our Customer Portal, don't worry! Follow the steps below to regain access. To access your account, you must log in using the same email address you used when making your purchase. This is the

How do I apply my discount code on my next order?

Got a discount code? Here’s how to apply it to your subscription in just a few easy steps:Step 1: Log In to Your Account. If the code isn’t working or you’re not sure where to add it, no worries! Just reach out to us, and we’ll help you sort it out i

How do I know when my next order will ship?

Once you have logged into the customer portal the date of your next shipment will be shown on the main page. It will also provide you with options to send now, reschedule, or skip this upcoming shipment. You can also select "view upcoming orders" whi

Sending, rescheduling, or skipping upcoming order

Login to you customer portal (if you're unsure how here's a link to help you get started). To modify the timing for your next order you can select from send now, reschedule, or skip. By clicking "Send now" your order will be processed immediately. Pl

How can I update my address or payment information?

You can easily update your address or payment information by logging into your Customer Portal right here. Just head over to the "Address and Payment Details" section 😊. Need a hand? No problem! Feel free to reach out to our Customer Support team, a

How do I add additional products to my subscription or next order?

Once you're logged into your customer portal, you'll see product options with a simple "add" button below each item. From there, you can:- Confirm the flavor (if applicable)- Choose the quantity- Select a one-time or recurring order with your preferr

Can I change the frequency of my monthly orders?

Yes! Once you log into your account you can select "Manage subscriptions". This gives you details of any active or inactive subscriptions and the selection to manage each individual selection. You will then be given options to temporarily reschedule

Can I cancel my subscription?

Yes, you are able to cancel your subscription at any time by logging into your account and selecting "Manage subscriptions". Depending on your specific needs we also have options to reschedule or skip upcoming shipments as well as modifying the overa

I’m having trouble logging in to my account. What should I do?

If you are having trouble logging into your account to manage your subscription, please try using the "FORGOT" option to receive a temporary password to your email. If you do not receive a verification code, or if the code expires before you can use

If I face technical issues with my account or subscription, who can I contact?

Should you encounter any technical difficulties with your account or managing your subscription, please reach out to our Customer Support Team. https://help.letsliveitup.com/en-US/contact. We will work diligently to resolve the issue and provide you

What if I’m moving or traveling?

Traveling? ✈ No worries at all! You can easily reschedule or skip your upcoming shipment, no matter the reason. This will push back the processing, billing, and shipping of your order, and everything will pick back up on your next scheduled shipment